Billing, Gold and credits
Find plan and credit information, check a checkout, and know what to send support when a record is missing.
Before you start
Check whether you are reviewing a ScholarVault plan or a conference registration. These have separate records and support context.
Credit balance and shadow metering
ScholarVault Credits (SVC) are account credits, not cash or a subscription. In shadow mode, an operation records its estimated credit usage without deducting that quoted cost. Active charging can deduct credits; check the mode and amount shown for the action rather than assuming all listed operations charge now.
A successful referral grants 250 SVC to each person after the qualification steps. This reward does not activate Gold.
Check your current access
Your Billing workspace shows available plan and credit information for the signed-in account. Gold features and credit costs can vary by action, so check the amount shown at the point of use instead of assuming every account has the same allowance.
Review before checkout
Confirm the product, currency, total and payment method on the final checkout screen. A conference registration payment and a ScholarVault product purchase are different records; use the matching page when checking their status.
Resolve a missing charge or credit
If a successful payment is not reflected in your account, first check the same account and the relevant Billing or Registrations page. Contact support with the provider reference and time. Never send a full card number, banking password or one-time code.
A practical example
Before buying credits, inspect the account's current balance and the cost displayed for the intended action. After a successful purchase, return to Billing and verify the updated account record.
Check your result
The purchase, account and displayed entitlement match. Use the terms shown at checkout for the selected product.
If something does not work
If a provider reports success but access has not updated, keep the reference and contact support from the same account.
If a conference payment is missing, check Registrations rather than assuming that it should appear as a Gold subscription.