Refund Policy

Our Commitment

Free is free — no credit card, no expiry, no catch. Paid plans renew transparently with advance notification. We offer a genuine 7-day refund window. No hidden fees, no surprise charges.

1. Refund Policy

1.1 Gold Plan — 7-Day Refund Window

Eligible for Refund

First-time Gold subscribers may request a full refund within 7 days of their initial payment, provided they have not used PDF report generation or CFP alert features. The refund will be processed within 7 working days to the original payment method.

Scenario	Refund Eligibility
First Gold subscription, within 7 days, no PDF/alerts used	Full Refund
First Gold subscription, within 7 days, PDF or alerts used	Not Eligible
Renewal charge (2nd month onwards)	Not Eligible
Partial month cancellation after 7-day window	Not Eligible
Technical failure preventing access (verified by us)	Case by Case
Duplicate charge due to payment error	Full Refund

1.2 Institution Plan Refunds

Institution Plan refunds are governed by the signed service agreement. In the absence of a specific clause, the following applies:

Cancellation within 7 days of first payment and before onboarding is complete: full refund
Cancellation after onboarding: no refund for the current month; subscription ends at next billing date
Technical failures that render the service unusable for more than 72 consecutive hours: pro-rated credit for downtime period

1.3 How to Request a Refund

Email support@scholarvault.in with subject: "Refund Request — [Your Email]" and include your payment reference number, the date of charge, and the reason for your request. We will respond within 5 working days and process eligible refunds within 7 working days.

Other Policies

For all other policies, please visit our main website:

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